Return Policy – Retail
Returns
Our policy last 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds if applicable
Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds if applicable
If you have not received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at
Email: contactmvphaircare@gmail.com
Sales items if applicable
Only regular price items may be refunded, unfortunately, sales items cannot be refunded, exchanges if applicable we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactmvphaircare@gmail.com
Shipping
To return your product, you should first email us at contactmvphaircare@gmail.com with your request. Someone will get back to you within two business days.
You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are nonrefundable if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchange product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return item.